CareChart — UI/UX case study.
A platform connecting patients, families and caregivers with an experienced healthcare provider — three audiences, one interface, now live.
- Client
- CareChart
- Role
- UX and visual design
- Sector
- Healthcare — care coordination
- Surface
- Website and platform, shipped
Context
CareChart combines technology and people to connect patients, families and caregivers with a healthcare provider. Unusually for this set, it is live and in service.
Three audiences with genuinely different needs share one product: a patient managing their own care, a family member acting on someone’s behalf, and a professional doing this all day. Designing a single interface that serves all three without becoming a compromise is the job.
What the design had to do
Serve three roles at once
Patient, family and provider need different defaults from the same screens.
Make delegation safe
Acting on behalf of someone else has to be explicit, never accidental.
Stay usable under pressure
Care coordination happens in hospital corridors, not at desks.
Replace this with the brief in CareChart’s own words, plus the one constraint that shaped the most decisions — timeline, tech, compliance, an existing design system, or a stakeholder. This is the part a hiring manager reads first.
Process
A live product with three user types leaves less room to experiment. Every step below had to hold all three audiences in view simultaneously.
Understand
Separate the three roles and be explicit about what each one actually needs from the same underlying data.
Research
Look at where coordination currently fails — usually the handover between family and professional.
Wireframe
Design one structure with role-aware defaults, rather than three parallel interfaces to maintain.
Visual design
A clinical but human visual language: readable under pressure, credible to a provider, unintimidating to a family member.
Prototype
Prototype the shared moments — a family member acting for a patient — where permissions and clarity both matter.
Handoff & support
Role and permission documentation, since this is a shipped product where changes carry real risk.
The steps above describe what each stage had to solve on CareChart. What turns that into a case study is the evidence — add, for any two or three of them:
- Who you spoke to, and the one finding that changed the design
- A decision you made, and the option you rejected
- Something that tested badly, and what you did about it
- A wireframe or screen — before and after beats a finished shot
Outcome
A live service can be measured directly, and coordination products succeed by reducing the phone calls around them.
Active use split across patient, family and provider roles
Coordination tasks completed without a phone call
Time to connect a patient with a provider
Repeat use by family members over a care episode
Put real figures against the four above, or strike the ones you can’t evidence. If CareChart never shared numbers, a single sentence from the client about what changed is still worth more than a blank. Right now no project on the site states an outcome, and that is the biggest gap in the portfolio.
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